Adrian Ernesto Rahn Vieira

Systems Analyst • Service Desk • SysAdmin & Networks


“If you don't say what you think, then you kill your unborn self.”

- Jordan Peterson

“Those in pursuit of WHY are inspired to do what is right.”

- Simon Sinek

“One man who stopped lying could bring down a tyranny.”

- Aleksandr Solzhenitsyn


Experience

Systems Analyst — Ionik Tech

01/2025 – Present · Spain

  • Troubleshooting and incident management.
  • Monitoring alerts.
  • Active Directory account and group administration.

Systems Analyst — The Workshop

02/2024 – 12/2024 · Spain

  • Troubleshooting and incident management.
  • Monitoring alerts.
  • Active Directory account and group administration.

Level 2 Service Desk Agent — Atos Consulting

06/2023 – 02/2024 · Spain

  • Team Lead backup and Incident Management.
  • Deployments via SCCM and manual installations.
  • Active Directory object management.

Level 1 Service Desk Agent — Atos Consulting

06/2019 – 06/2023 · Spain

  • Phone and remote user support and troubleshooting.
  • Incident analysis and backlog management.

Education

Higher Technician in Networked Computer Systems Administration

CIFP César Manrique — Expected completion: 2026

  • Windows/Linux servers (DNS, DHCP, VPN, Web).
  • Virtualization and networking (LAN/WAN, TCP/IP, ACLs).

Mobile Application Development Course

Master D — 2020

iOS & Android (Swift, Java) fundamentals of UI and publishing.

High School Diploma

U.E.P. Nuestra Señora del Camino — 2018


Technical Skills

Systems & Infrastructure

Windows Server
Ubuntu Server
Active Directory
DNS/DHCP
VPN
SCCM

Monitoring & Networking

Grafana
Icinga
TCP/IP
ACLs

Automation & Development

PowerShell (basic)
Python (basic)
HTML
CSS
JavaScript
Java
Swift
MySQL (fundamentals)

Collaboration Tools

Jira
Confluence
ServiceNow

Personal Skills

Languages

Spanish — Native
English — Advanced
Portuguese — Basic

Interpersonal

Teamwork
Effective communication
Logical analysis
Troubleshooting
Creativity
Fast learning