Based in Málaga · Available for remote & hybrid

Adrián
Rahn

Systems Analyst → Cloud & DevOps Engineer

5+ years running production support, incident management, and systems administration across Windows and Linux. Now building Cloud & DevOps capability in Docker, Ansible, Kubernetes, and Python automation.

See experience Download CV

01 — About

Background

I started in service desk and moved into systems analysis, where I spend most of my time triaging incidents, administering Active Directory, and keeping monitoring clean across Windows and Linux environments.

The work that excited me most was always the automation side — scripting shift rotations with Python, managing users through the Kubernetes CLI, building Slack workflows that removed recurring overhead. That pull is why I'm moving into Cloud / DevOps formally: I want to build and run infrastructure, not just operate on top of it.

Currently finishing Higher Technician in Network Systems Administration (ASIR) at CIFP César Manrique with a grade of 10, and building a homelab project using Docker, Ansible, VPN, and monitoring.

LocationMálaga, Spain

Experience5+ years in IT

FocusCloud / DevOps

LanguagesES (native) · EN (C1) · PT (basic)

AvailabilityRemote & hybrid

02 — Experience

Work

Jan 2025 — Present

System Analyst · Ionik Tech

Málaga, Spain · Hybrid

Triage and resolve P1–P4 incidents across Windows and Linux infrastructure.
Monitor system performance and alerting; investigate anomalies before they surface to users.
Administer Active Directory — user, group, and access-policy lifecycle.
Document procedures and operational runbooks in Jira and Confluence.

Feb 2024 — Jan 2025

System Analyst · The Workshop

Málaga, Spain · Hybrid

Owned incident lifecycle across Windows Server and macOS fleets.
Operated monitoring stack; escalated alerts with context to the correct engineering teams.
Ran Jira Service Desk queues and maintained Confluence documentation.

Jul 2023 — Feb 2024

Service Desk Agent L2 + Team Leader Backup · Atos

Bilingual (EN / ES) · Remote

Acted as Incident Manager for P1–P3 incidents, coordinating across multiple engineering teams.
Automated shift-rotation scheduling using Python and AI-assisted tooling — replaced manual weekly planning.
Built Slack workflows to streamline recurring support and on-call communications.
Managed users and permissions through the Kubernetes CLI; accessed Linux servers via SSH for operational tasks.
Designed Jira dashboards for queue visibility and team reporting.
Deployed software via SCCM and manual installations; administered AD users, groups, and devices.
Led the support-transition project to a new team — authored documentation and trained incoming members.

Jul 2019 — Jul 2023

Service Desk Agent L1 · Atos

Bilingual (EN / ES) · Remote

Delivered remote and phone support for enterprise users with high autonomy and no predefined procedures.
Analyzed incidents and managed ticket backlog end-to-end.

03 — Skills

Toolbox

Cloud / DevOps

Docker Ansible Kubernetes (CLI) SSH Linux · Ubuntu Bash

Infrastructure

Active Directory Windows Server macOS VPN DNS / DHCP Virtualization

Monitoring

Grafana Uptime Kuma Icinga

Automation & Code

Python PowerShell HTML / CSS / JS Java Swift MySQL

Ops Tooling

Jira Jira Service Desk Confluence ServiceNow Slack workflows SCCM

Methods

ITIL 4 Agile Incident management Runbook authoring

04 — Projects

Selected work

Infrastructure · ASIR

Multi-server Lab

A homelab environment used as my capstone, built to mirror a real small-business infrastructure.

Multi-server stack across virtual machines provisioned with Ansible.
Samba file server, site-to-site VPN, and network segmentation.
Uptime Kuma monitoring with alerting for service availability.
Dockerized services for fast rebuilds and reproducibility.

Automation · Atos

Shift-Rotation Automation

Replaced manual weekly shift planning for the L2 team with a Python-based pipeline.

Python scheduling logic with AI-assisted edge-case handling.
Integrated with team communication via Slack workflows.
Removed a recurring operational task from the Team Leader's plate.

Reporting · Atos

Jira Dashboards & Handover Docs

Stood up queue visibility and the documentation needed for a clean support transition.

Custom Jira dashboards covering SLA, queue depth, and per-agent load.
Confluence runbooks authored for the incoming team.
Direct onboarding and training of new team members.

05 — Education & Certifications

Learning

Sep 2020 — Apr 2026

Higher Technician in Network Systems Administration (ASIR)

CIFP César Manrique — Networking (TCP/IP, LAN/WAN), Windows & Linux server admin (DNS, DHCP, VPN), security and systems administration.

Grade 10

2018 — 2020

Mobile Application Development

Master D

Certifications

Learning Linux Basics — KodeKloud, 2025 Human Skills for Managers — LinkedIn, 2024 Swift & SwiftData Debugging — LinkedIn, 2024

Courses

Agile Foundations CompTIA A+ (Core 1) ITIL 4 Foundation Jira Software Fundamentals Confluence Fundamentals

AdriánRahn