Based in Málaga, Spain

Adrian
Rahn

Systems Analyst · IT support and operations · Preparing for a Career in DevOps

Seven years in IT support and operations, combining service desk work with the incident manager role, plus VM operations in VMware vCenter and Proxmox, Active Directory, and Google Workspace and Slack administration. ASIR graduate, now building DevOps skills in Linux, Docker, Ansible and Kubernetes.

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01 — About

Background

I started on the Atos service desk in 2019, became a Systems Analyst at The Workshop in 2024, and joined Ionik Tech in January 2025, when it was formed from a split of The Workshop. At The Workshop I acted as major incident manager: I ran communications, engaged the responsible teams and orchestrated resolution. At Ionik Tech I triage and manage service requests and incidents. I also run VM operations in vCenter and Proxmox and administer Active Directory, Google Workspace and Slack.

I’m also my team’s trainer and its main documentation contributor: I train the team and new joiners, record training videos, and write our training documentation and training plan.

I completed the ASIR higher vocational diploma by distance learning in 2026; my final project, a corporate infrastructure prototype, was graded 10/10. I’ve completed KodeKloud courses in Linux, shell scripting, 12-factor apps and DevOps prerequisites, and I’m now studying Kubernetes for the CKAD.

LocationMálaga, Spain

Experience7 years in IT support & operations

Current roleSystems Analyst (service desk and incident management), Ionik Tech

FocusMoving into DevOps

LanguagesES (native) · EN (advanced, C1 self-assessed) · PT (basic)

Work modeHybrid

02 — Experience

Work

Jan 2025 — Present

Systems Analyst (service desk and incident management) · Ionik Tech

Málaga, Spain

Triage and manage service requests and incidents.
Run VM operations in VMware vCenter and Proxmox: restarts, virtual disk expansion and status checks.
Monitor Icinga and Grafana alerts and escalate them to the responsible teams.
Administer identity and access: Active Directory (users, groups, OUs, password resets), Google Workspace (users, OUs, groups, shared drives, IP allowlisting) and Slack (users, channels).
Deploy software and give remote support through ManageEngine Endpoint Central; sign out user sessions on Azure Virtual Desktop host pools in the Azure portal.
Team trainer and main documentation contributor: train the team and new joiners, record training videos, and write the team’s general and training documentation and the training plan.

Feb 2024 — Dec 2024

Systems Analyst (service desk and incident management) · The Workshop

Triaged and managed service requests and incidents.
Major Incident Manager: ran communications, engaged the responsible teams and orchestrated resolution.
Monitored alerts and escalated them to the responsible teams.
Managed Active Directory users, groups and other objects.
Wrote the documentation and training plan for a support transition and trained the new joiners.
Managed the team’s weekly role rotation.

Jul 2023 — Feb 2024

Service Desk Agent L2 and Team Leader backup · Atos

Handled second-line incidents and service requests for enterprise users, escalating to engineering teams when needed.
Deployed software through SCCM and by manual installation; managed Active Directory user accounts, groups and other objects.
Covered the Team Leader: prepared team schedules, led team meetings and tracked schedule adherence.

Jul 2019 — Jul 2023

Service Desk Agent L1 · Atos

Gave remote first-line support to enterprise users: analysed, troubleshot and resolved incidents and service requests, escalated the rest, and managed the ticket backlog.

03 — Skills

Toolbox

Grouped by where I have actually used them.

At work

Identity and access

Active Directory Google Workspace admin Slack admin Azure Virtual Desktop (session sign-outs in the Azure portal)

Virtualisation

VMware vCenter Proxmox

Monitoring

Icinga and Grafana (alert monitoring)

Endpoints

Windows ManageEngine Endpoint Central SCCM

Service management

incident management troubleshooting Jira Confluence ServiceNow

Team

documentation training

Lab and coursework

Linux

Ubuntu Server command line and Bash (course level)

Windows Server 2022

AD DS DNS GPO

Networking and security

TCP/IP DNS routing NAT WireGuard iptables

Containers and automation

Docker Docker Compose Ansible

Services

Samba and winbind Uptime Kuma MySQL

Virtualisation

VirtualBox

04 — Projects

Selected work

Infrastructure · ASIR final project

Corporate infrastructure prototype

Designed and built alone in VirtualBox for my ASIR final project, graded 10/10: five servers, two test clients, and separate LAN, DMZ and VPN networks.

Windows Server 2022 domain controller: AD DS, DNS and basic GPOs; a Windows 10 client joined to the domain.
Ubuntu Server 24.04 file server joined to AD with Samba and winbind (Kerberos): department shares with read-write or read-only access by AD group, and group quotas.
WireGuard remote-access VPN on an Ubuntu gateway, with iptables forwarding and NAT between the networks and DMZ-to-LAN traffic blocked.
Docker Compose: two Nginx sites in the DMZ, and Uptime Kuma with ping, HTTP and TCP checks, tested with a controlled outage.
Ansible inventory and playbooks for base packages, file-server packages and services, and Docker deployment.

Tooling · The Workshop → Ionik Tech

Weekly team-role rotation app

I managed the team’s weekly role rotation at The Workshop. At Ionik Tech I replaced the team’s manual weekly role rotation with a script, then a web app the team still uses, built with AI code generation.

05 — Education & Training

Learning

Completed 2026

Higher Technician in Network Computer Systems Administration (CFGS ASIR)

CIFP César Manrique · distance learning · Técnico Superior en Administración de Sistemas Informáticos en Red, EQF level 5 · work placement exempted through professional experience

Final project 10/10

2020

Mobile app development course

Master D

Course certificates

Learning Linux Basics Course & Labs — KodeKloud, Dec 2025 Shell Scripts for Beginners — KodeKloud, Apr 2026 12 Factor App — KodeKloud, Apr 2026 DevOps Pre-Requisite Course — KodeKloud, Oct 2026

In progress

CKAD (Certified Kubernetes Application Developer)

Internal training (courses, no certification exam)

ITIL 4 Foundation Agile Foundations CompTIA A+ Core 1 Jira Software Fundamentals Confluence Fundamentals

AdrianRahn